When an automatic payment fails, Locker will notify you and give you time to resolve the issue before your service is affected.Documentation Index
Fetch the complete documentation index at: https://support.locker.io/llms.txt
Use this file to discover all available pages before exploring further.
Common Causes
- Expired card: The credit/debit card has passed its expiration date.
- Insufficient funds: The account does not have enough balance for the transaction.
- Card declined: The bank declined the transaction for security reasons.
- Incorrect information: The card details have changed.
Resolution Process
- Email notification: Locker sends an email notification about the failed payment immediately.
- Automatic retry: The system will automatically retry the payment over the next few days.
- Grace period: You have a grace period to update your payment method.
- Service suspension: If the issue is not resolved within the grace period, the workspace may have its Business features suspended.