When an automatic payment fails, Locker will notify you and give you time to resolve the issue before your service is affected.
Common Causes
- Expired card: The credit/debit card has passed its expiration date.
- Insufficient funds: The account does not have enough balance for the transaction.
- Card declined: The bank declined the transaction for security reasons.
- Incorrect information: The card details have changed.
Resolution Process
- Email notification: Locker sends an email notification about the failed payment immediately.
- Automatic retry: The system will automatically retry the payment over the next few days.
- Grace period: You have a grace period to update your payment method.
- Service suspension: If the issue is not resolved within the grace period, the workspace may have its Business features suspended.
How to Fix
Check your email
Open the notification email from Locker to see the reason for the failure.
Update your payment method
Go to Enterprise Dashboard > Billing and update your card information.
Pay manually
Click Pay Now to process the overdue invoice.
If the workspace is suspended, your data will be preserved but Enterprise features will be restricted until payment is completed.
