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When an automatic payment fails, Locker will notify you and give you time to resolve the issue before your service is affected.

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Common Causes

  • Expired card: The credit/debit card has passed its expiration date.
  • Insufficient funds: The account does not have enough balance for the transaction.
  • Card declined: The bank declined the transaction for security reasons.
  • Incorrect information: The card details have changed.

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Resolution Process

  1. Email notification: Locker sends an email notification about the failed payment immediately.
  2. Automatic retry: The system will automatically retry the payment over the next few days.
  3. Grace period: You have a grace period to update your payment method.
  4. Service suspension: If the issue is not resolved within the grace period, the workspace may have its Business features suspended.

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How to Fix

1

Check your email

Open the notification email from Locker to see the reason for the failure.
2

Update your payment method

Go to Enterprise Dashboard > Billing and update your card information.
3

Pay manually

Click Pay Now to process the overdue invoice.
If the workspace is suspended, your data will be preserved but Enterprise features will be restricted until payment is completed.