Results
No results found.
Late or Failed Payment in Locker for Businesses
In the case of late or failed payment, your Locker for Business account may be locked.
See details for each plan below.
For Free Plan
Locker for Business allows for a 14-day trial period for you to experience its features before paying. At the end of the 14-day trial period, if you have not added a payment card or encounter issues with payment, your account will be locked until you pay for any paid plan.
For Paid Plan
When the payment deadline for your Locker for Business plan arrives and you cannot pay on time or encounter issues leading to payment failure (insufficient funds, card errors, etc.), the Locker system will send you an email notification. The renewal period between monthly and yearly plans is the same:
- Locker will send an email notification of payment failure on the first day after the payment deadline. Please try to make the payment again to continue using your Locker for Business plan.
- After 4 days from the first email notification sent, if your Locker for Business is still not fully paid, the Locker system will send another email notification of payment failure. At this point, you can still use the tools and features of the Locker for Business as usual, but it is still recommended to pay for the plan as soon as possible.
- After 7 days, if the payment is still not completed, it will be considered a total payment failure. At this point, Locker will send an email notification that all accounts in your Locker for Business plan will be disabled, and Business Users in the plan will be locked out of data access until a Primary Admin makes the payment.
If you still cannot complete the payment after the above deadline, the entire business account will be locked until a Primary Admin makes the payment.
