Locker Support

What is Emergency Access?

The Emergency Access feature allows you to grant other Locker users the authority to access your data vault in emergency cases.

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Note: This feature is available for users of Premium or above subscriptions.

Depending on the specified level of permissions, a trusted emergency contact can:

View: The trusted contact can view all items in your Vault.

Takeover: The trusted contact can create a new Password or Master Password to gain permanent view access to your Vault.

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Note: Any existing Locker account can be designated as an emergency contact.

Why You Should Use Emergency Access?

There are plenty of ways that you can use the Emergency Access feature to protect your account. See some below examples:

Provide vault access to your relatives when your health is at risk.

Share the access to Vault with your trusted contact in a secure manner.

Allow you to regain access to your vault if you ever forget your current Master Password.

Life happens, but Locker ensures your sensitive, valuable data is well-protected even in emergency cases.

Set Up Emergency Access

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Note: You can only set up emergency access from the web Vault.

Invite a Trusted Emergency Contact

Select Settings on the sidebar.

Click on the Security page.

Scroll down to the Emergency Access section. Click Add emergency contact.

In the pop-up window, enter the email of your trusted emergency contact. The grantee must be an existing Locker user.

Set a user access level (View or Takeover) for the trusted emergency contact.

Set a Wait Time. Wait Time is the amount of time that your trusted emergency contact must wait to access your Vault after requesting access.

Click Add to send the invitation.

Once your trusted contact accepts your invitation, they can request to view or take over your data vault.

Learn more about accepting an Emergency Access Invitation.

Manage Access Request

Once your trusted contact requests to access your vault, you will receive a notification via email. In that case, you can manually approve or reject the request.

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Note: If you don’t manually approve or reject the request, it will be automatically approved after the wait time.

Sign to Locker web vault > open Settings.

Scroll to the Emergency Access section on the Security page.

Click the three-dot button next to the grantee with a Recovery Initiated status. In the drop-down menu, select Accept, Reject, or Remove as you wish.

Accept: The trusted contact can view, or take over your vault.

Reject: The trusted contact’s request is rejected and they cannot view/take over your vault.

Remove: The grantee will be removed from your trusted contact list.

Revoke access

Once approved, the trusted contact can access your vault based on their permission. If you want to revoke their access session, you can follow the instructions below:

On the Emergency Access section, Click the three-dot button next to the grantee.

Select the Reject button.

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Note: If your grantee has permission as Takeover, they can either change your Password or Master Password. In such a case, you will need to ask them for the new Password/Master Password to access your account first, then you can revoke their access.

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