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Documentation Index

Fetch the complete documentation index at: https://support.locker.io/llms.txt

Use this file to discover all available pages before exploring further.

Emergency Access allows you to grant another Locker user access to your vault in case of an emergency.
This feature is only available for Premium plan accounts and above.

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Emergency contact permissions

Depending on your configuration, a trusted contact can perform the following actions:
  • View only: Can only view items in your vault.
  • Takeover: Can create a new password or Master Password to gain permanent access to your vault.

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Setting up Emergency Access

You can only set up this feature through the web app.

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Invite an emergency contact

1

Go to Security settings

Log in to your Locker account in the browser. Go to Settings > Security.
2

Add a contact

Scroll down to the Emergency Access section and click Add emergency contact.
3

Configure details

  • Email: Enter the email address of your trusted person (must be an existing Locker user).
  • Access level: Choose View or Takeover.
  • Wait time: The amount of time the contact must wait before accessing your vault after sending a request.
4

Send the invitation

Click Add to send the invitation.Add emergency contact

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Managing access requests

When a trusted contact sends an access request, you will receive an email notification.
If you do not manually approve or reject the request, it will be automatically approved after the configured wait time expires.

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Handling existing requests

To approve or reject a request from a contact with the status Recovery initiated:
1

Open the contact list

Go to Settings > Security > Emergency Access.
2

Choose an action

Click the three-dot button next to the contact and select:
  • Accept: Allow them to view or take over your vault immediately.
  • Reject: Cancel the current access request.
  • Remove: Permanently remove this person from your trusted contacts list.
Manage recovery requests

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Revoking access

1

Select the contact

In the Emergency Access section, click the three-dot button next to the contact who currently has access.
2

Revoke access

Click Reject to revoke their access session.Revoke access
If the contact has Takeover permission and has already changed your Master Password, you will need to ask them for the new password before revoking their access.