Deleting your Locker account means deleting all your data in Vault, and you can no longer log in to your account.
Export your data
Before deleting your account, we recommend exporting your Vault data for personal backup.
On Web Vault or Desktop app
Open the Export menu
Go to the Settings tab → Import/Export → Export Items.
Confirm the export
Select whether to export to a CSV or JSON file, then enter your Master Password to confirm and download the file.
On Locker mobile app
Access Settings
Go to Menu → Settings → Export Data.
Complete the export
Select the file format and enter your Master Password to complete the process.
Delete your account
When you delete your account, you lose access to both Locker and CyStack account services. Your personal data will be permanently deleted.
Recovery period: You have 14 days from the time of deletion to log in and cancel the request if you change your mind.
From the Vault (Web/Desktop)
Go to account settings
Go to the Settings tab → Account.
Confirm deletion
Click on Danger zone → choose Delete account. Then enter your Master Password to confirm.
Deleting the account outside your Vault
If you have forgotten your Master Password, you can delete your account through the account management page to create a new one:
Log in to the management page
Open account settings
You will be navigated to id.locker.io. Click the Account Preferences tab. Proceed with deletion
Click Delete Account and follow the on-screen instructions.
Final confirmation
Enter your Password (Login Password) to confirm the deletion request.
Have a second thought?
We are sorry to see you go. If you are having any unhappy experience with Locker, let us hear you and help solve your problem here.
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